Verizon internet customers? Frontier Communications?

Julie Billingsley

Julie Billingsley

The Ghost of Awesome Past
I imagine I'm not the only person out there that is a Verizon customer. In my area (and maybe all over) they are getting rid of the internet customers and transferring them to Frontier Communications. Well, I'm not thrilled with that. I was perfectly happy and don't like being ditched by Verizon. I tried to find info on the situation but I haven't found the answers yet. I was wondering if anyone knew the answers because when I tried to call Verizon they had a long wait time to speak to a rep. And now that I think about it, I want to be armed with answers before I call because I'm already on edge about this.

If you have a verizon.net email address, will that stay the same? (I'm guessing not since it will become a Frontier account, and I HATE the idea of changing my email addy. :( )

If you have a bundle with verizon, will the pricing stay the same? For instance I have a phone-Fios internet-DirecTV bundle that saves me about $30 a month.

Will verizon be doing the billing for Frontier Communications? or will I get a separate bill?

If I'm in a contract with Verizon, can I break it without penalty if I choose to not transfer over to Frontier?

Can anyone tell me about Frontier Communications? Are they reliable and have good customer service?

Ugh!! I'm not a fan of change. :(
 
I have no idea, but I wanted to say that it does suck when you have to change providers. I had to change when we moved in the fall, because our DSL wasn't available in this area. So I had to switch to cable. The service is about the same, but we lost our email addresses which was the biggest PITA. You don't realize how many places you use your email address until it's no longer working!

I hope you can get some answers soon!
 
:( I know. I have customers contact me through my email address, my paypal is set up with that email, and every one of my kits has that email in it. I'm rather ticked at the thought of how this will disrupt my business. :(
 
I know it doesn't really help you out much since it would be a new email, but might I recommend using gmail for your email? That way if this ever comes up again, it's not a problem because it's not dependent on your service provider.

I have a bazillion invites available to me if you're interested. It's free to sign up and you can export your contacts in a format that will allow gmail to import them pretty well. You can sort and label different emails for different purposes, all sorts of cool things.
 
:( it's a sad day in Julieland :( I guess I will be switching to something else. Gmail probably because you are right, I don't want to go through this again. I'm bummed about this development. I'm sure I'm not the only one because verizon's customer service has huge holds still.
 
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