Laura, they send you back a DVD with all the prints that were scanned, on it.
Plus you can order multiple DVD's to save them too. The only downside to that is that it's all random and unorganized. So I copied everything off the DVD into folders I made (vacations, Me, My sister, my brother, family, friends, etc) and then made new DVD's with everything organized into the folders.
I did all sorts of pics from my moms photo boxes from when I was a baby on up. I plan to take some time in the coming months to do even more, cuz I didn't get to A LOT of her boxes, lol.
Sarah, when you scan at home you can have issues with dust spots and such showing up on dark areas of the photos. I didn't have a single problem like that, and I had a LOT of dark photos (like pro shots with the black velvet background type - not a single dust spot to be found). Plus, who the heck wants to sit down and scan thousands of photos? Not me! LOL! I think I sent in over 600, and my prepaid box wasn't even full. You can get like 1800 if you REALLY pack it in. Totally worth saving me the time and frustration (not to mention the fact that I don't have a scanner, LOL!)/