Purchasing/Download Question for site owner/designers

J

JessicaWard

New member
Hey everyone! I've sent an e-mail and PMed Robin (site owner, I think?) about purchasing some new kits today and my card was charged and I have a receipt, but no download links. :huh: I haven't heard back, so I'm just curious if I was supposed to PM someone else or e-mail someone else? Customer service doesn't answer e-mails on Sundays or Mondays so I was hoping to get this resolved tonight since I spent quite a bit of money (don't tell my husband LOL).
 
I just placed and order, and it took a few minutes to get the links via email. (and the paypal window timed out, but I checked my account and it was processed!) I don't know how long ago it was that you placed your order, but I bet the server is a little bogged, haha!
 
Log back in to your account in the store and click on Orders History, then view all orders. You should be able to download from there and it will have today's dates first.
 
Thanks for replying girls! I just tried your suggestions and no luck. :( All my orders from this morning say failed, but I was still charged and I got a receipt in my e-mail claiming that I did in fact, purchase these. I do think it timed out since after I hit purchase, it took quite awhile to load.
 
Hopefully Robin will get back to you soon, she usually is pretty quick about responding, but its after 10 pm where she is so it might be tomorrow before she sees the email.
 
Hey Jessica,

I replied back to your email a little while ago! Please let me know if youre still having trouble.

Thanks for your patience,

Robin
 
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