In his IE, he is missing the bar that says "File, Edit, Tools, Help" etc. We wanted him to go to Help to find out what version of IE he was using (turns out Vista comes with IE7 so that was one problem we didn't need to fix). But in order to get the Menu Bar back up, he need to click on an empty space to bring up the right pop-up.
It's hard to explain because I don't use IE, I use FF. The page he was needing to go to only works in IE5.5 or higher...in FF it says that it can't show the page because it's the wrong browser. LOL Very weird.