Along with our community updates, I've also added a new Help Desk & Ticket System that should streamline my ability to get back to you on order issues in a flash.
Emails go missing a lot so I love the idea of having one central place to keep track of your tickets and correspondence on anything you might need.
Of course, my email is always open if you prefer that, but the new system suuuper easy to use, any data you share is secure and I'm the only person who has access to it.
You can create a ticket as a guest or create an account to keep track of everything in one place moving forward.
I've also updated our help desk FAQ to cover answers to some of our more common questions and troubleshooting tips.
If you ever need anything, I'm always here to help!
R
Emails go missing a lot so I love the idea of having one central place to keep track of your tickets and correspondence on anything you might need.
Of course, my email is always open if you prefer that, but the new system suuuper easy to use, any data you share is secure and I'm the only person who has access to it.
You can create a ticket as a guest or create an account to keep track of everything in one place moving forward.
I've also updated our help desk FAQ to cover answers to some of our more common questions and troubleshooting tips.
If you ever need anything, I'm always here to help!
R
