Thanks Heather - Jason is talking to Darcy now. I'll let you know if he needs to see the "failure" in action again LOL.
You guys have been real troopers! thank you sooo much : )
You guys have been real troopers! thank you sooo much : )
If You're Having Problems With Your Downloads...
- Thread starter Robin Carlton
- Start date
cbettua
New member
Im having issues. I have firefox and safari and have had some luck with some of my downloads. But what is happening to some is that the download but when I try to unzip I get an error. Now one of my downloads says I have exceeded 5 clicks and it is now disabled. I don't know what to do from here.
Tracie Stroud
Active member
I didn't have any problems with mine. I'm using FF.
Crystal, let me know the order number that you need reset, and I'll take care of that right away.
R
cbettua
New member
Done : )
heathergw
New member
no problem... thank you Robin and Jason for all your hard work trying to figure this out. I can't imagine how stressful this is for you.
Reset! : )
heathergw
New member
Thanks :thumbup:
Hey girls - those of you having problems - does it make a difference if you download direct from your order history in the shoppe vs. the download keys that were sent to you?
Let me know!
R
Let me know!
R
ScrapMom9701
New member
I have been having the same problems! :thumbdown: I use Internet Explorer and Windows XP. I had multiple files not download correctly, some of which were parts of a bigger set (like AP or EP). I always download individually. I tried downloading them to another site on my computer (other than the file I usually download to), I emptied and then later shredded my recycle bin (attepted redownloading in between), then I ran CCleaner before trying to redownload again, but these files downloaded super fast and were empty when I attempted to unzip them (except one that only had one item in it). I went into Internet Options and deleted everything and tried again, still nothing. I also tried going into my account at the store and downloading from there but I didn't see a way to do that after looking around some. So, after talking to Robin (& having my codes reset! LOL!) and reading this thread I went and installed Google Chrome. THIS WORKED!!! 
(BTW Google Chrome lets you download more than 1 file at a time!) I had 2 files that downloaded correctly and had the correct number of KB but did not extract when I unzipped them, so I deleted them and emptied my browser again and re-downloaded those 2 files (1 at a time, LOL!) and it worked!!!!! :thumbup: YAY!!! I use Extract Now to open multiple ZIPs at once - this is an awesome free program if you don't have it already! Anyway, just wanted to give an update and hopefully help someone else out! Have a great day (night?)!
Donna
(BTW Google Chrome lets you download more than 1 file at a time!) I had 2 files that downloaded correctly and had the correct number of KB but did not extract when I unzipped them, so I deleted them and emptied my browser again and re-downloaded those 2 files (1 at a time, LOL!) and it worked!!!!! :thumbup: YAY!!! I use Extract Now to open multiple ZIPs at once - this is an awesome free program if you don't have it already! Anyway, just wanted to give an update and hopefully help someone else out! Have a great day (night?)! Donna
eranslow
New member
I tried both ways and am still having issues. And I am using IE. And I have also exceeded my 5 clicks for both of my orders...lol
order numbers: #106243,106244
littlekiwi
Active member
I'm having marginally better success with downloading through Google Chrome 1 at a time so we will see - I have one download out of ............... so far
cbettua
New member
I never use the emails, I always download from my history.
nanienamou
New member
Everything is working fine today.
I would like to have order 105226 resetted, though.
I would like to have order 105226 resetted, though.
Just reset the requested orders in this thread : ) So glad to hear things are working well this morning - whew!
Thanks again for being patient with us this weekend!
Robin
Thanks again for being patient with us this weekend!
Robin
littlekiwi
Active member
yay finally got all my downloads done - thanks robin for resetting orders as well
Chantal Miller
New member
I had trouble on friday and some on saturday. Using I IE yesterday every thing came down ok except 2 files which exceeded click limit. will get that sorted out today.
Scrap-therapy
Well-known member
Hi girls,
I had some downloading problems later and with the help from Robin, I finally success to download all my files!:thumbup:
Just to let you know, hoping that it could help, I change my browser IE to Firefox but it didn't work.
So I come back to IE, downloading one file per one file, some were OK as soon as I receive it, some were corrupted...
Robin had to reset me some links and then I re-try for 5 times or near and it was the good time!Phew!
Robin, don't feel like this for thoses problems, it's not your fault!
I'm just so happy with all my new lovelies kits!
I hope everything is ok now.
Have a nice day!
Emily
I had some downloading problems later and with the help from Robin, I finally success to download all my files!:thumbup:
Just to let you know, hoping that it could help, I change my browser IE to Firefox but it didn't work.
So I come back to IE, downloading one file per one file, some were OK as soon as I receive it, some were corrupted...
Robin had to reset me some links and then I re-try for 5 times or near and it was the good time!Phew!
Robin, don't feel like this for thoses problems, it's not your fault!
I'm just so happy with all my new lovelies kits!
I hope everything is ok now.
Have a nice day!
Emily
Hi Juno - I reset these downloads for you so you can try it again - keep us posted : )
Robin
Robin
Juno
New member
I got 2 out of 3 downloads to work. For kcroninbarrow-sweetcaroline-ep I got the 5 clicks error message again. I tried downloading it once. Sorry to be a pain Robin...
Hey girls,
This is a weird one that's been like this for awhile. I cant get the downloads on this to work via the store at all. I've tried uploading new zips, making a new product, everything I can think of to get the AAW issue to download through the store, but it just wont correct itself to download. If you order this issue, just send me a quick note and I'll get you a direct link right away.
Thanks!
R
This is a weird one that's been like this for awhile. I cant get the downloads on this to work via the store at all. I've tried uploading new zips, making a new product, everything I can think of to get the AAW issue to download through the store, but it just wont correct itself to download. If you order this issue, just send me a quick note and I'll get you a direct link right away.
Thanks!
R