I wanna play with my stuff!

[scrapsuzy]

Yesterday I ordered a whole bunch of stuff here. And I can't access it! Every link I've tried says "Access denied! You are not allowed to access that resource. Error ID 33."

Of course I'm sending an email about it, but know from past experience that I won't hear anything until Tuesday. So frustrating, though!

Anyone know why I would get this error? (My payment did go through, so I know it's not that.)

 

[Robin Carlton]

Hi Suzy,

I havent received an email from you, but here is some info from our FAQ:

I’m trying to download my order from the links that were sent via email, but every time I click the link it says “Access denied. You are not allowed to access that resource. Error code: 33″. What do I do?

Like a “queued order”, this error happens as a result of our database not keeping up with the download links which were sent to you via email on busy days. With a little time, the database usually catches up to the links that were sent via email and the issue resolves itself, but you should always be able to download from your Order History directly in the store instead of via the download links which were sent to your email.

HTH!

Robin