Dreaded EHD Crash

[JillW]

The EHD that I had hooked up to my desktop PC took a crap a few weeks ago. Of course, at first I panicked just because, well, it's scary not to be able to see those files (I know every person that reads this will understand ).
I have used Backblaze for years - so ordered an EHD to be sent to me as I've had to in the past.
It arrived a few days ago and the drive is corrupt. I'm so frustrated! After going back and forth with them via chat (because for the life of me I cannot find a phone # to call to actually speak with someone!) for 3 or 4 days they now tell me they'd give me credit and I should order another one. Obviously I'm waiting for the credit before ordering another.
In the meantime with DSD coming up I thought I'd restore a bunch of photos. Once the restore was ready they recommended downloading the Backblaze Download App - supposed to be faster. I've been struggling to get that downloaded because it won't take my password (which I'm 100% sure is correct).
Not a great experience whatsoever with them - but I guess the important thing is my files are safe!!

 

[StacyLynn]

Oh my!! So sorry it was so frustrating!! Glad you are getting your files! I have had to order the black blaze ehd a few times and luckily it has always been okay.

 

[LynnZant]

I'm sorry that happened and so close to DSD! I hope you get it sorted out soon.


I got a cloud service after my HD failed this year. Now I can just log in from any computer to get my files.

 

[JoCee]

oh Jill... so sorry for you my friend. I hope that credit comes through asap and you can get a new EHD asap. big hugs xx

 

[rach3975]

How frustrating! But I'm glad that you'll be able to get your files even if it takes longer than it should.

 

[pewtertm]

Uggh, that stinks. After a few HD fails, I moved all of my files to the Amazon Cloud. I like that it's accessible from pretty much anywhere.

 

[biancka]

Oh no, that is so frustrating so sorry the Backblaze EHD is corrupted. Hoping you will be able to get a replacement soon.

 

[craftytam]

Oh, Jill! I'm so sorry. How frustrating that is! I really hope Backblaze gets things straightened out. I have Backblaze, too, and it doesn't make me feel secure that you're having issues with them.

 

[kelseyll]

Awww Jill, so sorry! What a hassle!! I hope you can get them back soon and am just glad that you did have them backed up!!! =)