Call me old and cranky...

MamaBee

MamaBee

Sweet Shoppe SugarBabe
But I'm really getting sick of people not owning up to mistakes they make... am I the only one?

No one likes to admit they make a mistake, but when you work in a customer service industry, sometimes you just need to say I'm sorry there was an error and it has been corrected... but instead, this is the response I got when I brought it to the YMCA's attention that a class I was trying to schedule for my son wasn't on the same day in the on line system vs. the program book...

"Sorry about the error online. We do our best as a YMCA to make sure that all information on all formats is the same, but we are only human and it does happen. The Get Up and Go class is on Tuesday. Explore Our World class is on Monday. Hope that helps."

Maybe I'm just crabby because of the thought of a foot of snow coming tomorrow... but I just found this rude... if it were me, I would have said, "I'm sorry for the error, Get up and Go is on Tuesday and Explore Our work is on Monday - it has been corrected in system." But to go on and blame that because they are human, that is okay? I'm sorry... if I made as many mistakes as they have in the system over the last 4 years I have been using the online system to register for classes, I would have been let go from my job...

Thanks for letting me vent... hopefully it is out of my system and I don't fire back a nasty email to Kourtney - with a K... :p
 
yea I agree...just admit if you made an error. We had a drs office swear up and down my husband was not scheduled at a certaain time and he showed her his card she wrote the time and date on and she was like well you are in the books for a different time. He got "squeezed in" at the time he was supposed to be seen but they never admitted it was their mistake.
 
Um, you can win a lawsuit for spilling coffee on yourself. That's what's wrong. ;) I also find it hilarious how much she tried to cover her tracks when it's not like you were making a big deal about it anyway.

DH and I are only ever pleasant with customer service when we are talking to them, yet they are always walking on eggshells because we could be one of those crazies.
 
Sounded like an apology to me...actually that's one thing that I often tell Rachel when I apologize for a mistake (that I'm only human and sometimes make mistakes)
 
So I guess it's must me, must be cranky today ;)... I just didn't find the response very professional - that is all...
 
MamaBee said:
So I guess it's must me, must be cranky today ;)... I just didn't find the response very professional - that is all...
Click to expand...

It sounds a little rude to me.

Last night, we went and ordered blizzards from Dairy Queen. The lady brought them to the window and was handing them to my husband. He took two and passed them on. Finally, he reached for the third one and the lady pulled it back and "THAT will be $10.40 please!" like he was about to grab the last one nad speed off?! He gave her the money and then she handed over the last blizzard. We giggled about it just because it was so ridiculous. If you want money before you give product, you should probably ask for payment before you start handing out the food.
 
Marla, one thing I miss in Oklahoma is DQ. There's one in Chickasha, but there is a reason that we will NOT go in there when we are down that way. Their customer service is beyond belief...try licking your arms and hands after dripping caramel sauce on yourself and then go straight back to making someone's order...BLECH BLECH BLECH! And then being snotty at the counter. Hope Ms. Attitude didn't mind me reporting her to the health department.
 
To me, as one in customer service, even though I sometimes THINK the whole "I am only human" thing, I never vocalize it to someone. HOWEVER, and I do not think you were in any way rude about your approach to her, but let me just say that I HAVE been approached very very rudely and aggressively at my job for mistakes I (or others) have made and in that situation I do respond a little differently. Mostly because even if you (a general you) are frustrated with my mistake, you could still bring it to my attention in a calm manner rather than flippin the heck out on me.

I might be must a *smidge* frustrated with my job today. :P

I do think she apologized but could have left off the "I'm only human" part. It's not like you were harassing her or anything!
 
I think it was a little rude myself and not very professional. She did apologize but didnt need to add the "we are only human" in there.
 
I don't think they worded it well at all. But it does sound like an attempt at an apology. I agree with you they could of left out the we are human part.
 
To me it sounds like a person being really careful about what they say...I've worked in places where we were told all these rules for what we could and could not say when things like that happened, and it made us very nervous because if we did it wrong, the company could get in trouble with lawsuits. Crazy that it would happen in your situation since it seems like no biggie, but like someone else said, you can win a lawsuit by spilling your coffee on yourself. I think they were probably just trying to follow the rules with what they said, but it stinks that it came out a bit stiff. I hate it too.
 
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