iJenny
New member
I just had a knock-down, drag-out fight with emusic.com and I could just SCREAM!!
Let me preface all of this by saying that I try my very best to be kind to customer-service reps. My hubby has this type of job and its not an easy one dealing with unhappy and unsatisfied customers all day long. So I really did *try* to be nice.... I promise.
So last night I signed up for a free 7-day trial with emusic.com. But I cancelled just a few hours after signing up because they literally have NO GOOD MUSIC.
This morning DH sees that there is an $11.99 charge on our account (what I would have paid if I hadn't cancelled after the 7 days). So I call them tell them about the mistake and the guy tells me that I didn't sign up for the trial, but rather did a regular subscription and the don't give refunds for that. I was all, "Like hell I did! I signed up for the trial and I'm NOT paying you $12 for a subscription that I cancelled 2 hours later and didn't even download any music on!". And this guy has the BALLS to tell me that I'm trying to rip them off and that I just don't want to pay blah blah blah. So I say that I want to talk to a supervisor and he gives me the "he's in a meeting" bull-$hit answer and I told him I would wait. lol
THE JERK HANGS UP ON ME!!!!! Oh I was pissed. I tried to be nice. I tried to be patient. But in the span of 2 minutes he calls me a liar and a theif and hangs up on me. Nuh-uh. Bad idea, dude.
So I call back and get another guy and I really am nice to him (cuz its not his fault his co-worker is an ass) and he tries to give me the "no refund" story too and I asked for supervisor and he says that his boss will tell me the same thing and I said that was fine, but I still wanted to talk to him. Now.
Suddenly the phone gets quiet and I can hear him talking to "someone" and then he comes back and says in his cheesy Customer-service Rep voice,
"Ma'am, I'm going to go ahead just this one time and waive our noefund policy and the charge will be reversed in the next 3-5 business days. Thank you for calling emusic and have a nice day".
Click.
Yup. Hung up on me again. But at least they're giving me a refund which is what I really wanted in the first place so I guess I'll let the little jerk live.
But it totally started my day off on the wrong foot and now I'm in a fightin' mood.
Let me preface all of this by saying that I try my very best to be kind to customer-service reps. My hubby has this type of job and its not an easy one dealing with unhappy and unsatisfied customers all day long. So I really did *try* to be nice.... I promise.
So last night I signed up for a free 7-day trial with emusic.com. But I cancelled just a few hours after signing up because they literally have NO GOOD MUSIC.
This morning DH sees that there is an $11.99 charge on our account (what I would have paid if I hadn't cancelled after the 7 days). So I call them tell them about the mistake and the guy tells me that I didn't sign up for the trial, but rather did a regular subscription and the don't give refunds for that. I was all, "Like hell I did! I signed up for the trial and I'm NOT paying you $12 for a subscription that I cancelled 2 hours later and didn't even download any music on!". And this guy has the BALLS to tell me that I'm trying to rip them off and that I just don't want to pay blah blah blah. So I say that I want to talk to a supervisor and he gives me the "he's in a meeting" bull-$hit answer and I told him I would wait. lol
THE JERK HANGS UP ON ME!!!!! Oh I was pissed. I tried to be nice. I tried to be patient. But in the span of 2 minutes he calls me a liar and a theif and hangs up on me. Nuh-uh. Bad idea, dude.
So I call back and get another guy and I really am nice to him (cuz its not his fault his co-worker is an ass) and he tries to give me the "no refund" story too and I asked for supervisor and he says that his boss will tell me the same thing and I said that was fine, but I still wanted to talk to him. Now.
Suddenly the phone gets quiet and I can hear him talking to "someone" and then he comes back and says in his cheesy Customer-service Rep voice,
"Ma'am, I'm going to go ahead just this one time and waive our noefund policy and the charge will be reversed in the next 3-5 business days. Thank you for calling emusic and have a nice day".
Click.
Yup. Hung up on me again. But at least they're giving me a refund which is what I really wanted in the first place so I guess I'll let the little jerk live.
But it totally started my day off on the wrong foot and now I'm in a fightin' mood.
