I have to rant for a minute...

SirScrapalot

SirScrapalot

New member
Ok, so I have to get this out...
I started using MyPicTales a few months ago. Since then I have had nothing but positive experiences with them. The prints are good quality, and the customer service has been top notch. I came back here, and other places, and praised how wonderful they were.

Yeah, well that all has changed. The last order I got from them was missing prints, and had extras of other prints. At first I wasn't going to email them, just reorder the missing prints, but I decided to email them to see if there was anything I could do, or if I just had to reorder the prints. That was over a month ago. I have emailed them twice since then...each getting progressively worse. In the last one, I asked them to respond within 24 hours because I need the prints and told them if I hadn't heard from them, I would be forced to take my business elsewhere. Again, no response, so clearly they don't care if they have business or not. I remembered someone saying that the contact us sheet at the store wasn't working, so I have been using the email for "24 hour customer service".:blink:

So anyways, I am left with an order at another site, more $$ paid out, and 5 or 6 copies of about 10 of my layouts. I like my work, but man...what else can I use it for? On a completely unrelated note, please leave me your mailing addresses, I have something special to send you.:D
 
Ugh how irritating! I just ordered skates from a company with the same type of service, and when you're a skating coach like I am, you'd think they'd bend over backwards to impress me, so I could recommend them to my SIXTY skaters (potential customers). But no, they were 5 days in between emails, skates were backordered and I wasn't told, etc, etc. Totally irritating, I tried to cancel the order, they then shipped skates to me, didn't return two phone calls, several emails, etc. This was a $400 order! Grr!

Sorry, rant of my own, got sidetracked.....but I totally understand. I worked customer service for a year, and it is super important that you make customers happy and satisfied so they come back AND most importantly, recommend you to all of the people they know. Word of mouth (type?) is so strong in this industry, and after all the negative I've read, there's no way I'm sending anything there.

I'm sorry the experience was so bad for you. The least they could do was email you to tell you, there was nothing they could do. At least you'd know one way or the other.
 
Customer service, well *good* customer service, is so important. I have a Lands' End coat from a few years back that the zipper broke on it yesterday. They've always had a if it it breaks while you still own it you can return it for a replacement or credit policy and they still make good on it. I'll be sending it back this week and will get a beautiful new coat from them. It's one reason I stay with them and have for years.
What MPT did is inexcusable Aaron. You have every right to be upset.
 
Ah, I feel your pain, Aaron, because I have never received a response to any email I have ever sent them.
 
It seems like you can get better answers from them posting on DST. I have seen a lot of people do that. Puts it out there more. ;)
 
That stinks Aaron! I'm sorry. I have never used them and from the sounds of it am glad!

On a side note, could you frame those extra layouts and give them to family members/friends for xmas?
 
That is so irritating! It makes me appreciate my little printer here that only charges me .35.
 
pbumbaca said:
That stinks Aaron! I'm sorry. I have never used them and from the sounds of it am glad!

On a side note, could you frame those extra layouts and give them to family members/friends for xmas?
Click to expand...

Oh yes, I will tell you everyone I know is getting layouts for xmas now...and I did post at DST right after I posted here. It does seem like issues get answered there more, and yes, I wanted to put it out there. It's unfortunate b/c I liked the prints, I just think that the company is overwhelmed and such...but really 24 hour customer service and I haven't heard back in weeks? Come on.
 
I was going to comment that you should post over at DST. It seems like they are answered quickly there. Sorry that happened. Hope you can come to some resolution
 
People shouldn't have to post on a public forum for customer service though, IMO.

I have never printed a LO and I need to desperately, so I was going to give it a shot. I need cheap because I have like 250! LOL
 
I hear ya! I placed an order in September and it took 6 WEEKS for me to get my prints and that was after I finally PM'd the owner through DST, and like you...there were multiples of some, and some were missing. It's so disappointing...I was really hoping that they would be great since they really fill a niche in the digi scrapping industry, but if they aren't reliable....
 
I have to be honest, I have heard the no email getting through story for at least a month, month and a half now. If it's such an issue, put something on the website. I posted at DST and someone said to send a PM. Personally, I don't think I should have to chase someone down to get some customer service. Overall, I am really disappointed b/c I really liked the prints I have gotten from them, but consistently now there are more and more stories of poor customer service.
 
I ordered 145 prints on Sept 30. They were processing until Oct 20(I've been super patient, I know they had a huge rush of the 100$ orders at the end of the month). They've now been 'Quality Inspecting' since the 23rd I think. As soon as I found out I was moving out of state the end of this month, I went to change my addy on their site. I couldn't find a way to change my shipping address, and since the order was already placed, I figured I'd try my luck with customer service. (I'm really looking forward to them and didn't wanna deal with a delay of them coming here and then being forwarded to new addy lol) So I used their contact us box on their site to ask if they could take note of my new addy and just ship them right there. They emailed me back within about 2 hours, and said it'd be no problem. So I emailed back my new addy. We'll see soon enough if they go right to my new place. I hope they do and there aren't any problems!! I'm all worried now that I'm going to be missing los!! I won't have a way to check since I'm not going to have my computer for about a month-I guess I'll know if I count my los and if I get repeats.
But I'm just going to cross my fingers and hope it all comes out ok.
I'm sorry you're having such a hard time with them!! I totally understand you shouldn't have to track people down just for some customer service. I hope they offer to make good on the other prints you didn't get!! Let us know if you hear back.
 
There is no reason that the CUSTOMER should have to work for a response. That is the responsibility of the COMPANY. Thanks for letting us know Aaron. I will be sticking with Artscow.
 
My order just shipped today after ordering on the 3rd of October. I've sent two emails and got no replies from either. I'm disappointed too because I ordered with the first go around and I had my prints in my hands in 10 days. :)

Hope that I'm not missing any prints as some are Christmas presents.
 
Out of all the places I've tried for books...I really can't complain with shutterfly. They're the only ones I've found to be consistant in quality and customer service. Sorry you had such a bad experience!
 
So yeah..I posted at DST this weekend to see if I got a response...now, those are being ignored as well. I am getting to the point that I am all done with this. I am willing to swallow the prints and never use them again.
 
There are a few people now, with the wrong orders, etc. It's really a shame, they are scaring off a lot of potential customers (including me), and it is too bad because they have so much to offer.
 
The thing is, the wrong order didn't bother me...I could fix that, they are swamped I'm sure. But this ignoring my emails and the posts at DST has really made me angry. I will not use mypictales again. Ever. It's not worth it.
 
So sorry this happened Aaron...I know you can't beat the prices but I guess they are sacraficing service... I have never ordered from them and probably won't.

I just got 40 pages back from Pure Print Design. They are awesome and I couldn't be more pleased. I am so intimidated with uploading my pages for books I decided to do loose pages. You don't need to resize for 12x12's, my pages look exactly like what I see on my computer.
 
sammi said:
So sorry this happened Aaron...I know you can't beat the prices but I guess they are sacraficing service... I have never ordered from them and probably won't.

I just got 40 pages back from Pure Print Design. They are awesome and I couldn't be more pleased. I am so intimidated with uploading my pages for books I decided to do loose pages. You don't need to resize for 12x12's, my pages look exactly like what I see on my computer.
Click to expand...

Thanks Sammi, I am going to check them out.
 
You must log in or register to reply here.
Community platform by XenForo® © 2010-2026 XenForo Ltd.
Back
Top