I'm in HR, and I think it's crazy they have a policy they can't say sorry for your loss. I approve all compassionate leave requests and I say sorry for your loss on all of them.
We are a big company (1600 employees), with 26 locations - so the locations will do something more personal like flowers or card or whatever, but our senior admin team is notified and sends a card signed by all 7 of them whenever there's a close family member death.
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