Quote:
Originally Posted by Robin Carlton
Hey Lucie,
I saw your order come through via the credit card processor as failed because of the following error...
ship_to_last_name=is not in Ascii Format (says the same for city name, last name, address, etc)
I think because you're using so many special characters in your name / address etc. It's giving the errors.
Weird question, but can you try entering the info with plain text letters?
I will look into this for you though! Very sorry for the trouble.
Robin
|
Thanks for checking it. It would be better if the system warned right away that the user must use only English characters without any diacritics. especially since it worked without problems in the past. Okay, so I overwrote my user data, but I still need status of the last orders to be changed from failed to processed. will you have a look at it please? thank you.